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Infinity Customer Care Solutions
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Infinity Customer Care Solutions

Telecommunications Monroeville
ICCS: customer service, collections, marketing.

6 Reviews
300 Oxford Drive Map
Suite 150
Route Monroeville, PA   15146  
300 Oxford Drive, Monroeville, PA 15146
(844) 382-4227
Open today
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ICCS was formed in December of 2015 as a premium provider of a full menu of outsourced customer care programs. The president of ICCS, Shawn Hoover, had previously spent over 20 years as president of a very successful telemarketing firm. He then expanded his program offerings and launched ICCS at the end of 2015 so as to offer businesses a much broader array of customer services. ICCS strives to be a leader in the customer service field by providing critical business services while building solid relationships with their customers for our clients.

Infinity Customer Care Solutions can be found at 300 Oxford Drive . The following is offered: Telecommunications, Management & Consulting, Data Preparation & Processing . In Monroeville there are 8 other Telecommunications. An overview can be found here.


6 Reviews , in average 5 Stars
  • Nicholas Wilkins
    wrote on

    (5) Their staff were professional

    We engaged Infinity Customer Care Solutions to deliver an outbound appointment setting campaign for us and the results exceeded our expectations. Their staff were professional, technically astute and knowledgeable, and thanks to their industry experience, had an instinctive understanding of the approach that would work with our target audience.

  • Frederick Spears
    wrote on

    (5) Excellent services

    Infinity Customer Care Solutions provides excellent services. The managers are dedicated and results driven! I'm looking forward to continue our relationship and expecting to setup more appointments.

  • Fernando Dodd
    wrote on

    (5) They really understood

    What made Infinity Customer Care Solutions stand out from their competitors was their people and experience. I could immediately tell they really understood the telesales environment and what it takes to be successful.

  • Julie Ernest
    wrote on

    (5) We are saving money

    Infinity Customer Care Solutions has performed very well for the Firm. We are pleased with the quality of work and responsiveness of the collection team. We are saving money and our clients are happy with the performance results.

  • Joan Willis
    wrote on

    (5) Help us reach our goals

    They worked with me to ensure the finished product was not only to my satisfaction but also reflected our vision and integrity. The genuine interest they showed in our business and desire to help us reach our goals is not only to the individuals and their professionalism, but also a reflection of the Infinity Customer Care Solutions philosophy. I have absolutely no hesitation in recommending their services, in fact I think there a lot of companies that could benefit from marketing experts like them.

  • Ronald Rempe
    wrote on

    (5) High quality

    Some people believe that telemarketing is a luxury in a challenging economic environment. However I believe the opposite to be true, and getting out there and having quality prospect meetings is more important than ever. I haven't found a better way to do this than via telemarketing and Infinity Customer Care Solutions is an exceptional example of a great telemarketing company. Taking a very consultative approach, they took their time to understand my business and proposition and then deliver quality appointments. I would highly recommend them.

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American Express , Visa , Cash , Check , Discover , Invoice , MasterCard


  • Jonathan Crain


    Jon operates MDofPC at 84 Main Street in Coraopolis, PA. He began as a company in 2001 just offering used and refurbished computers back when desktops were still king. He actually started working with computers at age 15, setting jumpers on motherboards that required manual settings to work right. Nowadays Tablets and Laptops rule, and Jon has a staff of 4 to fulfill the company's needs.




    Link: Jonathan Crain

  • Sara Crain

    Office Manager

    Sara takes care of billing, customer service and office administration.




    Link: Sara Crain

  • Zachary Crain

    Computer Technician

    Zack builds, refurbishes and repairs laptops, tablets, desktops and servers. He remotes in to repair computers and networks.




    Link: Zachary Crain

  • George Crain

    Support Specialist

    George helps fill in the gaps with posting computers to Craigslist, Facebook and other sites. He labels inventory, calls on outstanding invoices, calls on completed computers for payment and pickup, sets up and configures display computers, does special projects, and organizes as needed.




    Link: George Crain

Products And Services

  • Laptops, Desktops and Tablets

    Every Brand

    Price: 0.00 - 1500.00

  • Apple Macbook A1181 Laptop OSX Lion Dual@2.4Ghz 3GB 160GB DVD Burner

    Apple Macbook A1181 Laptop OSX 10.7.5 Lion Installed Intel Core 2 Duo Dual Core@2.40Ghz CPU 3GB RAM, 160GB Hard Drive. Intel GMA x3100 144MB Graphics SuperDrive DVDRW Drive, iLife & Office 2011 Installed Webcam, WIFI, SD Card Reader, Firewire, Bluetooth 13.3" Widescreen Display $350 with a 1 Year Warranty, $300 for 30 days MDofPC Computers, Sales, Service, and Repair 84 Main Street Coraopolis, PA 15108 412-680-1134 Monday-Friday, 9am-6pm

    Price: 300.00 Extras

  • New Custom Clear Case Desktop Win 10 Dual@3.3Ghz 8GB 750GB DVD Burner

    New Custom Clear Case Gaming Desktop Windows 10 Home 64 Bit Installed Intel Pentium Dual Core@3.3Ghz CPU 8GB RAM, 750GB Hard Drive, Blue Lights DVD Burner, HDMI, Front Headphone, Mic, USB Ports 2 USB 3.0 Ports, 6 USB 2.0 Ports AMD Radeon HD 7750 Graphics $550 with a 1 year warranty, $500 30 days MDofPC Computers, Sales, Service and Repair 84 Main Street Coraopolis, PA 15108 412-680-1134 Monday-Friday, 9am-6pm

    Price: 500.00 Extras

  • RCA RCT6773W22B 7" Tablet Android 5 Quad@1.4Ghz 1 GB 8 GB Webcam WIFI

    RCA RCT6773W22B 7" Tablet Google Android 5.0 (Lollipop) OS Installed Quad Core@1.40Ghz Processor 1GB RAM, 8GB Storage 1 MP Webcam, Bluetooth, WIFI ARM Mali-450 MP4 GPU Graphics $50 with a 30 Warranty MDofPC, Sales, Service and Repairs 84 Main Street Coraopolis, PA 15108 412-680-1134 Monday-Friday, 9am-6pm

    Price: 50.00


Images Infinity Customer Care Solutions
Images Infinity Customer Care Solutions
Images Infinity Customer Care Solutions
Images Infinity Customer Care Solutions
Images Infinity Customer Care Solutions

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Telecommunications , Management & Consulting , Data Preparation & Processing